Responsible Gambling Resources
As dealers, we're often the first to notice when something isn't right. Understanding problem gambling helps you protect players, meet your duty of care, and look after your own wellbeing.
Why This Matters for Dealers
Casino dealers spend more time face-to-face with players than almost anyone else in the building. You see the patterns — the late nights, the escalating bets, the mood shifts after a run of losses. Being able to recognise the early signs of problem gambling is part of being a professional.
In the UK, the Gambling Commission requires operators to train all customer-facing staff in responsible gambling awareness. In the US, most state gaming boards have similar requirements. But beyond compliance, knowing what to look for — and where to direct someone for help — is simply the right thing to do.
Signs of Problem Gambling
Indicators you may encounter on the floor. No single sign is conclusive, but patterns should be escalated.
Support Organisations
Helplines, charities, and government resources across UK and US markets.
United Kingdom
GamCare
Leading UK provider of information, advice, and support for anyone affected by gambling. Free helpline and live chat.
Helpline: 0808 8020 133
BeGambleAware
Independent charity providing information, advice, and support for people who gamble and those affected by gambling.
Gamblers Anonymous UK
Peer-support fellowship offering meetings across the UK for anyone who wants to stop gambling.
Mental Health Foundation
General wellbeing resources, research, and practical guides for managing stress, anxiety, and mental health.
UKGC — Responsible Gambling
UK Gambling Commission guidance on reducing gambling harms, including operator obligations and player protection standards.
United States
National Council on Problem Gambling
Leading US advocacy organisation for problem gamblers and their families. Research, programs, and state-level resources.
Helpline: 1-800-522-4700
Gamblers Anonymous US
Peer-support fellowship with meetings across all US states. Free, confidential, and open to anyone who wants to stop gambling.
NAMI — National Alliance on Mental Illness
Largest US grassroots mental health organisation. Helpline, support groups, and education programs.
SAMHSA National Helpline
Free, confidential 24/7 treatment referral and information service for substance abuse and mental health disorders.
Helpline: 1-800-662-4357
988 Suicide & Crisis Lifeline
Call or text 988 for free, confidential support for people in distress. Available 24/7 across the United States.
Helpline: 988
Dealer Self-Care
Dealing is physically and emotionally demanding. Long shifts, irregular hours, second-hand smoke, constant noise, and the emotional weight of watching players lose can take a real toll. Burnout is common in the industry — and it's not a sign of weakness.
Look after yourself the same way you look after your players. Take your breaks. Talk to colleagues or a professional if things feel heavy. And know that the same helplines listed above are available to you, not just to players.
Connect with other dealers, share experiences, or reach out if you need support.